How we handle our customers.

Customer service is the single most important thing you will do for this company. Our customers are number one and they need to be treated as such. Today we will be covering pre-sale customer service, post –sale customer service, and I will also be providing you with scripts for phone and email conversations.

We need to stick very closely to the script; we want our customers to have the same experience every time we come in contact with them. You are a customer in life, whether it is at Target, Starbucks, or TigerDirect.com. You have great experiences with customer service, ok experiences, and bad experiences. We are going to strive to make sure every experience is a great one. Here are a few things to keep in mind:

• Be a great listener

• Have a great communication skills

• Be calm and have patience

• Keep your promises

• Be friendly and compassionate

• Become an expert and be confident

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Handle surprises well

• Analyze

• Learn from mistakes

Even though you may never come face to face with our customers we need you to have a smile on your face when you are communicating with them, they will pick up on that.